Scope and service description
Describe the website, software, implementation, support and any third-party dependencies accurately. Distinguish informational content, demonstration functionality, contracted features and roadmap items.
Terms & Conditions
This page is a template and is not legal advice. Before publishing, specify the contracting entity, service scope, account responsibilities, acceptable use, subscription/payment terms, intellectual property, confidentiality, third-party integrations, warranties, liability limits, suspension/termination, dispute resolution, governing law and contact details. Ensure terms match the actual service and obtain legal review.
Terms that should match the actual service
Important: Confirm feature availability, service commitments, legal text and contact details before relying on or publishing this information. Product capability is not a claim of regulatory approval or insurer partnership.
Terms that should match the actual service
Commercial terms and change control
A signed proposal or service agreement should identify fees, taxes, billing, renewal, support scope, implementation responsibilities, acceptance criteria, exclusions and the process for approving changes.
Customer responsibilities and acceptable use
Set expectations for accurate information, authorised users, credential protection, lawful use, appropriate access and the handling of third-party data. Define how suspected misuse or security issues should be reported.
Review legal enforceability
Final terms should address intellectual property, confidentiality, warranties, liability, termination, dispute resolution, governing law and required consumer or statutory protections. Obtain qualified legal review before publication.
Expanded guide · Insurance technology
Terms of use and service framework
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Website information and demonstrations
Website content is intended to describe products, services and possible use cases. Demonstrations, screenshots, sample reports and illustrative data may not represent a production deployment. Users should verify important functionality, technical requirements, pricing and delivery commitments through a written proposal or agreement before making a purchasing decision.
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Subscriptions, scope and change control
Where software services are supplied, the applicable order form or service agreement should define the subscribed modules, user limits, fees, billing periods, implementation deliverables, support levels, renewal and termination conditions. Changes to scope, custom development or third-party integrations should be recorded through an agreed change-control process, including any impact on fees and timelines.
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Acceptable use and responsibilities
Users should provide accurate information, protect their credentials, use the service lawfully and avoid unauthorised access, disruption or misuse of data. The service provider’s responsibilities, customer responsibilities, intellectual property, confidentiality, warranties, liability and dispute process must be set out clearly in the governing agreement. Any limitation must be reviewed for enforceability under applicable law.
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Legal review is essential
This page is a drafting framework and should not be treated as final legal advice. Before publication, have qualified counsel review the governing law, jurisdiction, consumer-facing terms, privacy links, service-specific commitments, payment conditions and statutory requirements. Ensure the terms match the actual service and do not make claims that the company cannot fulfil.
Contact the Relevant Department
Choose whether you are a new or existing customer, select the product module and department, and share the details needed to route your request. Do not enter passwords, payment card data, or sensitive policyholder health information.
Department
- Sales & Product Demo
- Pricing & Commercial
- Implementation & Migration
- Technical Support
- Integrations & Partnerships
- Billing & Accounts
- Customer Success
- General Enquiries